Terms of service
Last updated: April 9, 2026
General provisions
These terms govern the relationship between Balkan HUB (hereinafter the "Service") and clients for repair, maintenance, buyback, and sale of Apple devices. By contacting the Service, you confirm that you have read and accept these terms. The Service is located at Zahumska 23, Belgrade, Serbia.
Repair services
All work is performed after prior agreement with the client. The exact repair cost is determined after device diagnostics and communicated to the client before work begins. If the client declines repair after diagnostics, the device is returned at no additional charge (except in cases of paid diagnostics). We use original and certified parts. Standard modular repair time is 2–3 hours. Complex cases (liquid damage, prior repair at another service) are quoted individually.
Warranty
All modular repairs (screen, battery, port, camera, speaker replacement) carry a warranty of up to 90 days. The warranty covers parts installed by us and work performed. The warranty does not cover: mechanical damage after repair, liquid exposure after repair, unauthorized intervention by third parties, or natural wear (battery). Liquid damage repairs carry a 30-day warranty. Detailed warranty conditions are described on the /warranty page.
Buyback and Trade-in
For buyback, the device must be unlinked from Apple ID (iCloud Lock). Devices with active iCloud Lock are not accepted. Valuation is done after physical inspection and may differ from preliminary estimates (based on photos/description). Payment is made immediately after verification – in cash (RSD or EUR) or by bank transfer. For trade-in, the value of the old device is credited toward the purchase of a new one.
Payment
We accept payment in Serbian dinars (RSD) and euros (EUR). Available payment methods: cash, bank card (Visa, Mastercard), and bank transfer. For corporate clients – invoice-based payments. Prices on the website are listed as "from" and are approximate. The exact cost is determined after diagnostics and agreed upon with the client before work begins.
Liability
The Service is liable for the quality of work performed within the warranty period. The Service is not liable for data on the device – we recommend making a backup before submitting for repair. In the event of loss or damage to the device through the Service's fault, we will compensate the cost of repair or device replacement.
Contact
For all questions regarding these terms of service, contact us: Telegram @bhub_support, email [email protected], phone +381 65 920 6217. Address: Zahumska 23, 11120 Belgrade, Serbia. Working hours: Monday–Friday, 12:00–19:00.